In general, there are 4 stages for each proxy shopping request.
1. Requested
We'll review your request in 24-48 hours to make sure that we have the right information to make the purchase.
2. Ready to pay
This means we've approved your request and it's ready for payment.
Before making the payment, double-check the request details as you won't be able to make changes afterwards.
3. In progress
After the payment is made, the team will go ahead with your request and make the purchase for your items ASAP.
You'll get an email when the item is purchased.
4. Purchased
We'll provide a tracking number on the order details after the seller sends the items out.
You can track the shipping status of your items by clicking on the tracking number.
Other: Cancelled
This usually means we didn't receive enough information or your item is on our Forbidden Items list.
Want to find out why a request was cancelled? Please contact customer support.